Notify an RT ticket correctly from Icinga2


Notify_RT is an icinga2 plugin which creates tickets in an external RT system when an icinga service/host goes critical.


  • Create an icinga2 api user, a queue and user to create posts in RT
  • Copy notify_rt.json and to /etc/icinga2/scripts/
  • Copy notify-rt.conf to /etc/icinga2/zones.d/global-templates
  • Modify the configuration files with a icinga2 api user and RT who has permissions to read, comment and create tickets in the rt queues
  • Set vars.notify_rt = on the hosts and services you want to be notified about, the queue to post new tickets to is set here



  • Better error logging
  • Set prefered resolution status for RT tickets in notify_rt.json